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We strive hard to ensure a good online shopping experience for you in terms of range, prices, and delivery. We understand that there could be situations where you might want to return your purchase and we will readily facilitate the same as explained below.

Our “Easy Returns” policy covers:

  1. Products that you received in the “Damaged/Defective/Broken” condition.
  2. Products not as per description/photo on the website (if not otherwise mentioned)
  3. Delivered beyond 15 business days.
  4. Wrongly Ordered Size, Colour, or Product.

Please drop a Return Request (under the above-mentioned terms only) through mail on aldosadventuregear@gmail.com. Return Request should be made within 2 days of receipt of the product. Return Requests registered after 2 days of delivery may not be entertained. Request made would be approved only after checking with the concerned department and the same would be communicated to you over email/call.

 

How do I return an item purchased on Adventure Gears?

We try our best to offer you a hassle-free return experience. Please ensure that the product is unused and in original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies, and accessories.

To return a product, you need to follow the following steps.

  1. Click a picture if you find the product broken or packaging tampered with.
  2. Place your come back Request on-line through mail on aldosadventuregear@gmail.com whereas specifying the explanation for the return.
  3. We will prepare a reverse pickup from the delivery location and send you a confirmation mail for the same.
  4. In case our messenger service partner doesn’t cowl your location for reverse pickup you may learn by email. In such a state of affairs, you will self-ship the order to our warehouse and {can} be reimbursed with a credit of ₹100 upon receipt of the product.
  5. A credit of product price is going to be attributable to your account, within 24 hours of receipt of the package.
  6. You can use the credit to put a repeat order of an identical product or use it for future-looking up to 1 month.

 

What precautions ought to I take before shipping the comeback parcel?

Once you’ve got raised a comeback Request,

  1. Ensure that product is in unused and original condition
  2. Include all value tags, labels, original packing, and invoice beside the product
  3. Pack the item safely to safeguard against harm in transit
  4. Mention the comeback ID on the package in order that we are able to acknowledge your return
  5. Note down the messenger pursuit id for any future reference

 

Can I purchase money back for came items?

Sorry, we have a tendency that we are unable to entertain your cashback request. But, we have a tendency to offer you a credit of the same product price which might be used for future-looking aldosadventure.com

 

Who can bear the communicating charges for the product come back?

Sorry, our messenger company doesn’t settle for pickup requests. Upon receiving the return request, the customer has to make sure that pickup is organized on his own. However, you may be reimbursed ₹100 as a credit for future-looking on aldosadventure.com as a communication charge if the merchandise is returned due to Damaged/ Defective/ Broken/ Late/ Wrong deliveries.

 

You aren’t providing me reverse pickup. What should I do?

Sorry. Our messenger partner doesn’t have a reverse pickup facility in your area. Within the rare state of affairs wherever a pickup can’t be tired bound areas, you’ll ship the merchandise to our address through the other courier. You may be reimbursed ₹100 as a credit for future-looking on aldosadventure.com.

 

Can I purchase the product replaced rather than come backing?

To facilitate the replacement, we have a tendency to permit you to return the product and provides you a credit of the product’s price in order that you can once more place the order. The repurchase of the product is subject to availableness of stock.

 

I bought an item from your website. However, this is not what I want. Am I able to provide it back?

Yes, you can. You need to raise a return request within 2 days of receipt of the order. Once the request has been valid by our team, we are going to deduct ₹100 (Conditions apply) towards the price of shipping and provides you a credit of the balance value. The credit can be used for the future looking at aldosadventure.com within 1 month. Please confirm that the came item(s) is/are in an unused state besides all the merchandise tags and labels intact.

 

It took quite 15 days for the product to reach me. I want to return the product.

We’re sorry it took so long for your order to reach you. If you still wish to return your purchase, please do not open the seal. We will take it back as per our Easy Return Policy.

 

But I opened the seal. Will you take it back?

We will take back a purchase as long as it is not used.

 

How to claim the Warranty/Guarantee of the Product?

Being the resellers of the brand, we don’t facilitate the claims against the warranty. So the customer has to contact the brand company itself for the availability of the warranty services.

 

When are returns not possible?
  1. There are certain scenarios where it is difficult for us to support returns
  2. Return request is made outside the specified time frame
  3. Product is damaged because of use or Product is not in the same condition as you received it
  4. Defective products which are covered under the manufacturer’s warranty
  5. Items on clearance or offered on a discount of 25% and above will be considered to be final sale items
  6. Products with tampered or missing serial numbers
  7. Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories
  8. Fragile items, hygiene-related items

 

Can I return part of my order?

Yes, a comeback may be created at item level and if you’ve got ordered multiple items, you’ll initiate a return for a partial quantity.

 

How do I cancel an order?

You can cancel your order online before the merchandise has been shipped. You may receive full credit for an identical quantity from aldosadventure.com. You’ll use this credit up to 1 month for future-looking on aldosadventure.com

In case the item you have ordered has been shipped you can follow our simple return steps to send it back.

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